These terms govern the services and products supplied by Nuvia Eng ShPk (Nuvia Eng) to business customers (companies and professionals). They apply to every offer and contract unless otherwise agreed in writing.
01Scope and definitions
- Supplier: Nuvia Eng ShPk, NIPT M62123045B, registered office Rruga Tufina Tirana, Albania.
- Customer: the company or professional purchasing the services.
- Services: custom software development, artificial intelligence solutions, integrations, consulting, support and maintenance.
- Products: the Nuvia Eng platforms supplied under licence or subscription.
02Offers and conclusion of the contract
Offers are valid for 30 days unless stated otherwise. The contract is concluded when the Customer accepts the offer in writing (email included) or signs an order. The Customer's own terms do not apply unless accepted in writing by Nuvia Eng.
03Performance of the services
Nuvia Eng performs the services with professional care, according to the agreed specifications. During development we may use artificial intelligence tools as support; all delivered code is reviewed and approved by our staff.
Changes to the specifications requested by the Customer after the contract is concluded are assessed and, if necessary, quoted separately.
04Customer obligations
The Customer provides in good time the information, materials, access and cooperation needed. Delays caused by the Customer extend delivery dates accordingly.
05Delivery and acceptance
On delivery of each release the Customer has 10 business days to test it and report in writing any defects against the specifications. If no defects are reported, or if the release is used in production, it is deemed accepted.
06Prices and payment
Prices are stated in the offer, excluding taxes (VAT/TVSH) where due. Unless otherwise agreed invoices are payable within 30 days of issue. Subscriptions are invoiced in advance with the frequency stated in the offer. In case of late payment Nuvia Eng may suspend the services after a written reminder.
07Intellectual property
Software developed specifically for the Customer becomes the Customer's property upon full payment.
Nuvia Eng retains ownership of the Products and of pre-existing or general-purpose libraries, components and know-how: the Customer receives a non-exclusive licence limited to what is needed to use the deliverables.
08Confidentiality
Each party keeps confidential the information received from the other and uses it only to perform the contract; this obligation continues for 3 years after the contract ends.
09Data protection
When Nuvia Eng processes personal data on behalf of the Customer, the parties sign a data processing agreement (Art. 28 GDPR and Albanian law). The Customer remains the controller of its users' data. The agreement lists the sub-processors: for the artificial intelligence features of the Products, this is Regolo, used with no data retention.
10Artificial intelligence features
Output generated by artificial intelligence models may contain errors. The Customer is responsible for checking it before using it for decisions affecting people, and for informing its users when they interact with an AI system, as required by applicable law, including, where applicable, the EU Artificial Intelligence Act.
In the Products, artificial intelligence processing is entrusted to a European inference provider with data centres in the European Union, used with no data retention: the Customer's content is processed to produce the answer, is not stored by the provider and is not used to train models. If the provider is unreachable, some features may use models running on Nuvia Eng's servers.
11Warranty
Nuvia Eng fixes free of charge any non-conformity with the specifications reported within 90 days of acceptance. The warranty does not cover changes made by third parties, misuse or issues with third-party software and services.
12Limitation of liability
Except for wilful misconduct or gross negligence, Nuvia Eng's liability is limited to direct damages and does not exceed the amount paid by the Customer in the 12 months before the event. Nuvia Eng is not liable for loss of profit, loss of data not caused by its fault or indirect damages.
13Subscription term and termination
Product subscriptions last 12 months and renew automatically for equal periods unless cancelled in writing at least 30 days before expiry. On termination the Customer may export its data within 30 days.
14Force majeure
Neither party is liable for failures caused by events beyond its reasonable control, such as natural disasters, public network outages or orders of the authorities.
15Governing law and jurisdiction
The contract is governed by Albanian law. The courts of Tirana have exclusive jurisdiction over any dispute.
These terms are drafted in Albanian, Italian and English; in case of doubt the Albanian version prevails.